Returns & Exchanges
At Umi Tea Sets, we want you to be completely satisfied with your purchase. If your new teaware doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and photos of the items you wish to return to receive a Return Authorization.
Secure Packaging
Carefully pack the tea sets in their original gift boxes and protective padding to ensure they are not damaged during transit.
Shipping the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our artisans inspect the returned items for quality, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing