Frequently Asked Questions
Everything you need to know about our handcrafted tea sets and delivery.
How do you ensure fragile ceramic and glass items arrive safely?
We use professional-grade protective packaging, including custom-fit foam and double-walled boxes, to ensure your tea sets arrive in perfect condition. In the rare event of damage during transit, we provide free replacements.
What is your shipping policy and estimated delivery time?
We offer worldwide shipping. Orders are typically processed within 2 business days. Standard international shipping takes 7-15 business days, while expedited options are available at checkout.
Are your tea sets dishwasher and microwave safe?
Most of our porcelain and glass sets are dishwasher safe. However, sets featuring hand-painted gold trim or delicate clay work, such as our Zisha teapots, should be hand-washed only to preserve their integrity.
What is your return and exchange policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer gift wrapping and personalized notes?
Yes, we specialize in gifting. You can select our premium gift wrapping service and include a personalized message at the cart page before proceeding to checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.